We want to ensure that you have a satisfactory shopping experience, and we understand that returns may sometimes be necessary. Please find below our return policy for your reference:

1. Return Period: We offer a free return within a 45-day window from the date of delivery. If 45 days have elapsed since your purchase, we regret to inform you that we cannot offer a refund or exchange unless the item is faulty.

There is a 1 year warranty with Portagrub.

2. Eligibility Criteria: To be eligible for a return, the item must meet the following criteria:

a. Unused and Undamaged: The item should be in unused and undamaged condition. It should not show any signs of wear, tear, or alteration.

b. Original Packaging: The item must be returned in its original packaging or similar protective packaging to prevent damage during transit.

c. Specific Product Eligibility: Certain products may have specific eligibility requirements due to their nature, such as hygiene products, perishable goods, or personalized items. For more information regarding the eligibility of specific products, please contact our customer support.

3. Return Process: If you wish to initiate a return, kindly reach out to us. 

a. Contact Customer Support: Within the 45-day return period, reach out to our customer support team via email or Instagram. Provide your order details and the reason for the return. Our support team will guide you through the process.

We strive to provide excellent customer service and will do our best to accommodate your return requests within the specified guidelines. If you have any further questions or concerns about our return policy, please don't hesitate to contact our customer support team.